rowleyskimberly

Friday, September 15th, 07:31 AM Happy Friday! Thanks to everyone who continues to send us support and well-wishes. Here are a few updates on our progress: For guests: We've completed processing or making contact with all guests who had reservations through the end of 2023. If you had a reservation with us through the end of this year, and have not yet received an email (check your spam) or phone call from us, please call us at 920-854-2385 M-F 9-3. We'll take your info and confirm what we need from you. We're still waiting for follow up information from many [...]

Sunday, September 10th, 2023 9:21 AM Thanks again to all the guests who have been patient with us as we work on setting up a new office space and issuing refunds. If you are a guest who is still waiting on a refund, please read this message: When we started processing refunds on Friday night, we discovered our remote access reservation system and our credit card processor weren't communicating properly. We know that when money is involved, the weekend is a long time to wait, so in order to start assisting customers as fast as possible we began issuing checks.  Unfortunately, this is [...]

Friday, September 8th, 2023 5:10 PM To Rowleys Bay Resort guests: Thank you so much for your continued patience while we continue to work on getting set up and prepared to process your reservations. While we are still waiting for some utility set ups and some of our interim equipment will be delayed, we do have enough resources to begin processing refunds for guests. We've currently made contact with guests who had reservations with us through September 21st. (This may include voicemails or emails, depending on what information we have for you.) Over the weekend we will begin processing refunds [...]

September 7th, 2023 Door County, WI - Rowleys Bay Resort and Destination Door County are working together to help find alternate lodging arrangements for guests that had upcoming lodging reservations at the resort on Rowleys Bay in northern Door County. Due to the extent of damage from a devastating fire at the historic property on Tuesday September 5, 2023, Rowleys Bay Resort, Grandma’s Swedish Bakery, Rowley’s Pub, and Rowleys Bay Restaurant are closed and unable to accept guests for the foreseeable future. Rowleys Bay Resort staff are in the process of contacting guests that had upcoming reservations to coordinate refunds [...]

Wednesday, September 6th, 2023 3:03 PM Thank you to everyone who has provided food, housing, transportation, and other resources to the staff at Rowleys Bay Resort. Your generosity has been so valuable and appreciated. Part of the lodge destroyed by the fire included staff housing. There are currently eight employees who were living in the lodge and lost everything they owned in the fire, and several others who have been displaced. A GoFundMe has been set up to assist employees affected by the closure of the resort and loss of their belongings. GoFundMe fundraiser for Rowleys Bay Resort employees

Wednesday, September 6th, 2023 2:00 PM Thank you for your continued patience and support while we work through the extensive logistics it will take to recover from this fire. Several staff were greatly affected and we're still coordinating with volunteers who are helping arrange food, lodging, transportation, and personal resources for these employees. Once we have more information on what would be most helpful for them, we'll post a link. For guests with upcoming reservations: please make alternate lodging arrangements. Several area lodgers have made special offers for guests in need of new reservations, and Destination Door County is graciously [...]

Tuesday, September 5th, 2023 11:35 PM On Tuesday, September 5th, 2023, Rowleys Bay Resort and its attached businesses were affected by a devastating fire. First of all, THANK YOU to everyone who participated in the tremendous response to this incident. We are overwhelmed by the support that came from next door neighbors, the west side of Green Bay, and everywhere between. The organization and professionalism of all the emergency response departments was and is remarkable. Thank you to everyone who helped us find lodging for staff and guests and to the hotels who are hosting them. Thank you to everyone [...]