Published 3/12/20, updated 3/27/2020 1409
Rowleys Bay Resort is not taking new reservations for arrivals between now and the end of April 2020. We are constantly reevaluating this policy and let you know what we will be able to do going into April. Hotels as a business have NOT been mandated to close. However, since we are not near a major hospital or airport, and are purely a tourist destination, we cannot comfortably remain open and encourage traffic and visitors into Door County. Thank you for being a part of keeping this area safe for the future of tourism!
Please also note our lobby and resort are closed to visitors. Please call or email us us for information on having Grandma’s Swedish Bakery goodies shipped/curbside pickup. We’re happy to help you get your pecan roll and skorpa fix! 920-854-2385 and leave a message, or frontdesk @rowleysbayresort.com
Reservations scheduled to arrive May 1st and later will still be subject to our standard cancellation procedures. If you have any questions please feel free to call us, and we are 100% interested in working with you so you can still enjoy a vacation with us! All tour groups, weddings, and other reservations are currently going ahead as planned. If you have questions, feel free to contact Jewel by calling 920-854-2385 and dialing extension 894 during the recording.
We at Rowleys Bay Resort know that you have put a lot of time and effort into planning your destination getaway! We know once those reservations are made the excitement starts immediately – looking forward to the fun is just as fun as enjoying the fun. We also know that life isn’t happening in a bubble, and there’s so much going on around us all the time.
Right now, much of the world is focused on the emergence of the SARS-CoV-2 virus (which causes the COVID-19 illness) and wondering how it will impact their future travel plans. At this time, we’re moving forward with our regularly scheduled plans to be fully open by Memorial Day weekend, with the knowledge those plans could be postponed temporarily. As it gets closer to date and you have questions about your reservation, feel free to ask!
Please know we are aware of and monitoring the development of this situation, and taking precautions to ensure guest safety and satisfaction. What does that mean specifically?
- The bakery, restaurant, pub, and pool are still closed for the winter season (as of 3/12/20), however, we’re still planning ahead for our late-May opening.
- Each department has identified high-traffic areas they are responsible for, and will implement schedules for additional cleaning. Each department is also working with their staff to reinforce proper hand-washing and other sanitization techniques we already have in place.
- Food-service departments will decide what service changes may be necessary for cleanliness and guest comfort.
- Housekeeping will be setting up additional hand and surface sanitizer stations throughout the resort, and identifying high-traffic surfaces that need extra attention.
- The front desk will continue to communicate our cancellation policies and work with guests who wish to book their trips closer to date. You can read our policies online and access our online booking engine to plan short-notice stays.
- The front desk staff and website will have information regarding local clinics in case you have a health situation during your stay.
What have we ALREADY been doing?
- Twice per year, at the beginning of each summer season and mid-way through it, housekeeping does a thorough deep clean of each room. This takes place whether or not there is a special risk, and our deep cleaning season will be starting soon.
- The cleaning chemicals used for surfaces are germicides, meaning they have active ingredients that kill biological contaminants (aka germs).
- We provide stations for and mandate appropriate hand-washing protocols for all employees.
What can you do?
- To avoid getting or spreading ALL types of communicable illnesses, be aware of your contact with high-traffic surfaces, such as your phone and steering wheel, doorknobs and light switches, payment counters and shopping cart handles, etc. Cover coughs, wash your hands, keep your hands away from your face, and clean up bio-spills appropriately.
- In communal areas such as public bathrooms and pools, help be part of the solution! Follow directions for proper handwashing and showering before and entering the pool. Not only will you keep the area cleaner, you’ll help prevent disappointing closures.
- Avoid touching surfaces you don’t need to touch, that someone else may be using, such as utensils and condiments, items at self-serve coffee stations, countertops and windows, etc.
- This virus specifically spreads via respiratory droplets, aka coughs and sneezes. It is less likely transmitted through surface and general airborne contact.
- As with any important topic, get your information from trusted, official sources (NOT social media or discussion groups), and consider what of what you are hearing is fact-based vs conjecture (opinion based on incomplete or wrong information).
- Seven simple steps to protect yourself and others from COVID-19
Door County Cancellations, Updates, and Resources:
- Door County Event Cancellations, Changes Due to COVID-19; Peninsula Pulse
- Door County declares State of Emergency
- Sister Bay declares State of Emergency
- Township of Liberty Grove declares State of Emergency (minutes forthcoming)
Official local websites with COVID-19 information:
- Destination Door County Travel Updates
- Door County Health Department
- WI Department of Health Services Recommendations
- Q&A with DCMC Chief Medical Officer Dr. Jim Heise and DC Public Health Manager Sue Powers
Official national websites related to COVID-19:
- CDC Travel Information
- National Institutes of Health
- Johns Hopkins Coronavirus Resource Center
- World Health Organization
- Families First Coronavirus Response Act
Want to learn more about the facts of this and other illnesses?
- The name of the virus (SARS-CoV-2) vs the illness it causes (COVID-19)
- Dr. Amesh Adalja discusses statistics and technical details
- Dr. Nicholas Christakis discusses social impacts and recommended personal actions
- What is an epidemic? What is a pandemic?